Reviews
At Kirkwood Heating & Air Conditioning we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 262 Reviews

Helen Allen
12/20/2025
Located in St Louis
12/20/2025
Located in St Louis
Kevin, the technician that serviced my home today is absolutely wonderful. He is very knowledgeable and provided outstanding service on the filter. He should be recognized by the company as an outstanding employee because it is employees such as Kevin that make a company successful. Kevin should be recognized by the company as an outstanding employee as he is truly committed to a wonderful Customerservice please convey my thanks to him. Kevin made my day.
Service: System Repair

Helen Allen
12/18/2025
Located in St Louis
12/18/2025
Located in St Louis
Kevin, the technician that came to my home today is absolutely wonderful. Hes very kind and caring and provided outstanding service on a complicated project. He is a tremendous asset to the company and should be acknowledged and recognized for his dedication to providing such wonderful service. Thank you, Kevin.
Service: System Repair

Eric Post
12/16/2025
Located in Webster Groves
12/16/2025
Located in Webster Groves
We switched to Kirkwood Heating & Air Conditioning a few years ago after being surprised by unexpected charges and uneven service from our last HVAC company. Kirkwood has met our expectations for a locally owned business with world-class standards. They provide customer-centered service with a human touch, without ever sacrificing quality. Kirkwood installed our new variable speed heat pump and have provided excellent support ever since. We purchase a maintenance agreement and they are prompt to address anything that comes up (without a surcharge for emergency service). Kevin was our technician today and he was a pleasure to work with. Thank you!

H M Allen
12/12/2025
Located in Crestwood
12/12/2025
Located in Crestwood
Steve is an OUTSTANDING employee at Kirkwood Heating and Cooling. Steve is a very kind caring employee who took time to answer all of my questions regarding my operating system. Steve is a tremendous asset to the company as it is employees that make a company successful. The ladies in the office are also wonderful. They always manage to work scheduling out to accommodate the customer. I highly recommend Kirkwood Heating and Cooling for any of you needs.

Helen
12/11/2025
Located in St Louis
12/11/2025
Located in St Louis
Steve is absolutely WONDERFUL. He is a very kind caring employee and is so knowledgeable about the products they sell. Steve is a tremendous asset to the company as it is employees that make a company successful. I would highly recommend Steve for any company awards that are given to employees in recognition of providing outstanding service
Service: Preventive Maintenance

Chad M
12/02/2025
Located in Fenton
12/02/2025
Located in Fenton
Had a 30 plus year old unit go out. They had a guy on a Holiday weekend come out get me running again until a new unit could be put in a couple days later. Adam and Jason did a fantastic job were polite and the baby was able to still take a nap during the install! Would recommend KHAC for any HVAC needs!

Sue
11/11/2025
Located in St. Louis
11/11/2025
Located in St. Louis
Kirkwood Heating and AC is fantastic! Their technicians are efficient and knowledgeable; their office personel is courteous and immediately ready to address customers' needs for repairs within a reasonable time frame. I am very pleased with their exceptional service.
Service: System Repair

Margaret Bergen
11/01/2025
Located in Webster Groves
11/01/2025
Located in Webster Groves
Kirkwood Heating installed my system 25 years ago and a new one again today. They were very helpful and professional from the repairman who initially looked at my furnace, the salesperson Chris & today’s installers. They answered all my questions and did a very professional job. They worked with me to find a model I could afford due to this unexpected expense. They replaced my furnace and ac.

David Cummings
10/15/2025
Located in St. Louis
10/15/2025
Located in St. Louis
Joshua was awesome! Got here right on time. He was really friendly, knowledgeable, and efficient. He and Tyler were precise with the installation and delivered a clean look both inside and out. Left our house looking just the way it was when they got here but much cooler! Thanks SO much!Dave
Service: New System Installation

Irwin J Neufeld
10/14/2025
Located in Kirkwood
10/14/2025
Located in Kirkwood
This is the first time I had a service technician from 'Kirkwood Heating and A/C' inspect my heating system prior to the start of the heating season. The technician's name is Robert. He did a very thorough job inspecting my furnace. He explained exactly what he was doing and why. I was very impressed and quite pleased. My furnace is 'A-Okay'.Thank you Robert and Kirkwood Heating and A/C.
Service: Preventive Maintenance

Helen Allen
10/10/2025
Located in St Louis
10/10/2025
Located in St Louis
Steve was absolutely wonderful in providing service to my home. He is. very knowledgeable and completed the repair that needed to be done. He is an asset to the company as it is employees that make a business successful. I really appreciated his kindness.
Service: System Repair

Arnes
10/01/2025
Located in Kirkwood
10/01/2025
Located in Kirkwood
Kevin the technician that was assigned was on top of communication when he was ahead of schedule and when pulling up. Didn't mind me asking inquisitive questions regarding the situation was super friendly while not looking to upsell me anything only wanting to resolve the situation as best as he could. Within the hour he found the issue and got it corrected at a fair price. Would highly recommend as I've had great experiences with them previously. Kevin ultimately went above and beyond to work around the situation. The company also worked to accommodate my work schedule without afterhour fees be added on which was very much appreciated. Great all around experience!

Beth H
09/30/2025
Located in St Louis
09/30/2025
Located in St Louis
Kevin was extremely helpful, kind and courteous. Kirkwood Heating was great from the moment I called. They got an appointment scheduled for me right away and the repair was completed quickly. I can’t speak highly enough about my experience with this company and specifically with my service man Kevin.

Mary Banta-Schmitt
09/30/2025
Located in Fenton
09/30/2025
Located in Fenton
From my initial contact with Kirkwood Heating, everything from first point of contact, assessment, quoting and installation was a complete pleasure! The staff and technicians are top notch and did a fantastic job! New customer for life!
Service: New System Installation
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